GENERAL MANAGER

Company: IHOP
Location: Toledo
Posted on: November 19, 2024

Job Description:

Position Summary: - - Embark on an exciting leadership journey with the International House of Pancakes (IHOP) as a General Manager. As the driving force behind our restaurant's success, the General Manager will oversee all aspects of operations, lead a team of dedicated professionals, and ensure exceptional guest experiences. - Responsibilities: - -

• Lead and manage all aspects of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets. -
• Recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration. -
• Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations. -
• Implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency. -
• Monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions. -
• Handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations. -
• Manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability. - - Qualifications: - -
  • Bachelor's degree in Business Administration, Hospitality Management, or related field preferred. -
  • Minimum of 3-5 years of progressive experience in restaurant management, including leadership roles. -
  • Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team. -
  • Proven track record of achieving business results, driving sales growth, and managing profitability. -
  • Excellent communication, negotiation, and problem-solving skills. -
  • Ability to work flexible hours, including evenings, weekends, and holidays, as needed. Competencies:
    • Leadership: Ability to inspire and empower team members to achieve excellence and deliver outstanding service. -
    • Strategic Thinking: Ability to develop and execute business strategies to achieve long-term success and growth. -
    • Financial Management: Strong understanding of financial principles and ability to manage budgets, control costs, and drive profitability. -
    • Customer Focus: Commitment to providing exceptional guest experiences and building lasting relationships with customers. -
    • Adaptability: Flexibility to adapt to changing priorities and environments and drive continuous improvement. - Skills:
      • Leadership and team management -
      • Business acumen -
      • Sales and marketing -
      • Financial analysis and budgeting -
      • Problem-solving and decision-making - Physical Requirements: - -
        • Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds. -
        • Standing and Walking: Prolonged periods of standing and walking throughout the shift. -
        • Bending and Reaching: Frequent bending, reaching, and twisting. -
        • Manual Dexterity: Good hand-eye coordination. -
        • Communication Skills: Clear verbal communication to interact with people. -
        • Temperature Tolerance: Ability to work in varying temperatures. - Benefits: -
          • Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff. - -
          • Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services. - -
          • Career Growth: Training programs, clear career paths, and mentorship opportunities. - -
          • Recognition: Performance-based incentives, bonuses, and employee recognition programs. - -
          • Inclusive Environment: A diverse and supportive workplace with open communication and teamwork. - -
          • Flexibility: Customizable benefits and support for major life events.

Keywords: IHOP, Novi , GENERAL MANAGER, Executive , Toledo, Michigan