Field Service Engineer - Midwest - Remote
Company: Dynex Technologies
Location: Detroit
Posted on: April 18, 2025
|
|
Job Description:
About Dynex: Founded 70 years ago, DYNEX - TECHNOLOGIES, Inc.,
is a leading designer and manufacturer of fully automated ELISA
microplate workstations, laboratory instruments and associated
consumables and accessories, seamlessly integrating advanced
detection with fully automated sample handling. Our talented,
multidisciplinary staff includes design and service engineers,
applications scientists, marketing specialists and
precision-manufacturing experts. All dedicated to perpetual
innovation in product design and new application frontiers to
deliver cutting-edge microplate processing systems that meet the
rigorous demands of the most challenging applications and
ultimately improve health outcomes and enhance life.
Job Summary: Provide high-level on-site technical service and
support to clients/customers; responsible for testing, diagnosing,
repairing and documenting services of all Dynex Technologies
products at customer site or at factory depot.
Essential Functions: Test, diagnose, and repair Dynex products;
Effectively communicate with customers so that they are completely
satisfied; Provide same day or within 24 hours response to customer
phone calls and e-mails within one hour of dispatch and follow up
within 24 hours after the service is completed; Effectively
communicate with Dispatch and Dynex personnel to report your Daily
status, service ETA, completed service call information, problems,
opportunities, costs and needs of customers; Thoroughly cleanup
work area upon completion of a service repair job; Maintain
documentation for all ECN, technical bulletins, versions of
hardware, firmware, and software for Dynex products; Complete
Service orders and customer survey's on-site and obtain a customer
signature for all completed work. Complete service reports within
24 hours of returning from field service visits; Complete expense
reports within 1 week after last field service visits for that
week; Quote on Billable instrument repairs within 3 days of receipt
of a quote request/approval; Complete in-house repairs and on site
repair of instruments in the given mean time.
Supervisory Responsibilities: None.
Success Factors: One must have the ability to work independently
with little direction or supervision; dependable, self-motivated,
highly organized; able to prioritize multiple tasks from multiple
sources. Willing to take on and resolve a variety of tasks and
document results.
Minimum Qualifications / Education: AS degree in electronic
technology or equivalent. 3 to 5 years of experience. Must be able
to travel 60-99%.
Computer Skills: Proficient in CRM/service software, Word, Excel,
Power Point and Outlook.
Work Environment: Field/main office/laboratory conditions.
Considerable travel (60-99%).
Physical Requirements: Must be able to meet National Institute for
Occupational Safety & Health (NIOSH) Standards.
NPM16
DYNEX Technologies, Inc. is an Equal Opportunity/Affirmative Action
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, including
sexual orientation and gender identity, national origin,
disability, protected Veteran status, or any other characteristic
protected by applicable federal, state, or local law. DYNEX
Technologies provides medical, dental, life and disability
insurance, Section 125, 401(k), flexible schedules, educational
assistance and a great work environment!
Compensation details: 80000-100000 Yearly Salary
PIcd06feb13d01-37248-37374655
Keywords: Dynex Technologies, Novi , Field Service Engineer - Midwest - Remote, IT / Software / Systems , Detroit, Michigan
Click
here to apply!
|