National Accounts Specialist II

Company: Disability Solutions
Location: Livonia
Posted on: October 20, 2024

Job Description:

ABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services.--Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers' expectations.
• Environmentally Responsible:--We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered:--We respect the dignity and unique potential of every person.We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. ----STRATEGYRepublic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. --We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.Recycling and WasteWe continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.Environmental SolutionsOur comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.--SUSTAINABILITY INNOVATIONRepublic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.RECENT RECOGNITION
  • Barron's 100 Most Sustainable Companies
  • CDP Discloser
  • Dow Jones Sustainability Indices
  • Ethisphere's World's Most Ethical Companies
  • Fortune World's Most Admired Companies
  • Great Place to Work
  • Sustainability Yearbook S&P GlobalPOSITION SUMMARY:-- --National Account Specialist II provides a single point of contact service for designated national accounts. Providing support for designated National Account Managers. Assist in account implementation and manage national contracts. Support Republics' products and services by addressing and completing customer requests related to their program, while abiding by environmental regulation requirements. Assist in the growth of the company by motivating customers to further utilize appropriate facilities and services.PRINCIPAL RESPONSIBILITIES:--
    • Manage and oversee designated national contracts and all associated requirements
    • Clearly communicate, both written and verbally, specific national account terms and program changes and additions
    • Facilitate adherence to contractual requirements through instructing and coordinating with various departments - including but not limited to invoicing, collections, operations, legal, billing, etc.
    • Research and solve various customer concerns and questions, including those in the technical and regulatory category
    • Take ownership of accounts on all matters, maintaining accuracy and compliance, and solving issues on behalf of the customer
    • Assist customers with waste characterizations and related documentation in accordance with facility, state, and federal regulations
    • Provide excellent/professional customer service (internally and externally) through telephone, e-mail, or face-to-face interactions in a timely and accurate manner
    • Audit and complete billing, invoices, and required reporting for national account customers
    • Provide support to national account operations, technicians, and management support team
    • Become knowledgeable of and coordinate full use of ES and RS services and 3rd party services for national accounts
    • Work simultaneously with National Account Managers to reach monthly and quarterly sales targets
    • Assist in the organization and implementation of new accounts as needed
    • Participate in on-call support, including periodic after-hours support, to assist technicians servicing customers nationwide
    • Utilize MS Excel to analyze waste and financial data to provide quarterly or on-request data summaries for customers
    • Utilize data analyzed to create MS PowerPoint presentations; present findings to high-level corporate customers
    • Apply and research knowledge of RCRA, DOT, and hazardous materialsQUALIFICATIONS:--
      • Knowledge of RCRA as it relates to waste characterization and waste processing protocols.
      • Ability to respond effectively to sensitive inquiries.
      • Ability to convey findings and communicate highlights of work.
      • Ability to present well in a business meeting.
      • Familiarity with DOT regulations.
      • Effectively utilizes MS Office Suite to improve efficiencies in role.
      • Ability to identify trends and data patterns.
      • Solves complex problems and seeks guidance for highly complex problems.
      • Uses knowledge to evaluate issues and define solutions and provides advice to less experienced team members.
      • Ability to conduct training on their specialty.MINIMUM QUALIFICATIONS:--
        • 2-3 years of progressively responsible experience in waste disposal, chemistry, or a related field.Rewarding Compensation and BenefitsEligible employees can elect to participate in:--- Comprehensive medical benefits coverage, dental plans and vision coverage.--- Health care and dependent care spending accounts.----- Short- and long-term disability.--- Life insurance and accidental death & dismemberment insurance.--- Employee and Family Assistance Program (EAP).--- Employee discount programs.--- Retirement plan with a generous company match.--- Employee Stock Purchase Plan (ESPP).The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.-- Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

Keywords: Disability Solutions, Novi , National Accounts Specialist II, Other , Livonia, Michigan