Call Center Lead
Company: VirtualVocations
Location: Sterling Heights
Posted on: April 7, 2025
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Job Description:
A company is looking for a Call Center Lead, fully remote in the
US.
Key Responsibilities
Answers telephones and responds to moderately complex customer
questions or forwards calls to appropriate personnel
Researches customer inquiries and responds to appropriate parties
in a timely manner
Monitors daily transactions to ensure compliance with service level
agreements
Required Qualifications
Four or more years of customer service or telephone experience
Experience working with organizational functions and personnel
Familiarity with fax machines, computer software, and telephone
technology
Skilled in the use of help desk software
Keywords: VirtualVocations, Novi , Call Center Lead, Other , Sterling Heights, Michigan
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here to apply!
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